Refund policy

Returns & Exchanges:

Every Lovey Subby piece is carefully inspected before it leaves our hands. Because of the intimate nature of our products, we do not accept returns. Please double check all sizing measurements prior to ordering. 

If your order arrives with a production defect or assembly issue, please contact us within 3 days of delivery. We’ll make it right with an exchange or full refund, it is up to our discretion how the situation is handled.

Size exchanges: If your Peekaboo Day Collar isn’t the right size, contact us within 3 days of delivery. We offer a one-time initial size exchange on all Peekaboo collars.

Exchanges and refunds do not apply to damage caused after delivery, misuse, or normal wear.

Custom and personalized orders are final sale and cannot be exchanged or refunded. Please review your order carefully before submitting it.

Digital products are final sale and are not eligible for refunds or exchanges.

Cancellations & Refunds:

If for any reason you need to cancel for a full refund prior to receiving your estimated shipping date, you can do so by emailing info@loveysubby.com.

If you have any questions about your order, please reach out here, we’re happy to help.